General Terms And Conditions
Our Terms and Conditions at Llux Cars requests a minimum of 12 hours notice for any online bookings.
If you would like to book a car with less than 12 hours notice – Please call our help-line: +44 (0) 79 3514 0639
Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control.
The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road.
We may provide subcontracted vehicles occasionally.
By supplying your email address you permit Lux Cars to contact you via email, in return we promise never to supply your email to any third party.
We reserve the right to change your vehicle or driver at any time if necessary.
Every effort will be made by Lux Cars to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
Our Driver(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
Lux Cars’ vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and Lux Cars shall not be held responsible/liable for any loss/damage to such property.
Lux Cars will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
Lux Cars and its drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the driver, the vehicle or any other passenger(s).
Lux Cars maintains a strict non-smoking policy in all its vehicles.
Online quotations do not allow for public and bank holidays like Christmas Day or New Years Eve. On Christmas Day, Boxing Day and New Year’s Day there will be a 100% surcharge on all journeys. All other Bank Holidays will be subject to a 25% surcharge.
Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.
Cancellation & Refund Policy
If you wish to cancel a booking, please let us know ASAP.
If a booking is cancelled by the Customer within 36 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
If a booking is cancelled by the Customer within 12 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
If a wedding booking is cancelled within 1 month before the start of the period of hire, the deposit will be non-refundable. If a wedding booking is cancelled within two weeks from the start of the period of hire, the full hire amount will still be charged to the customer.
If multiple vehicle bookings are cancelled by the Customer for any major social and business events, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.
If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.